Notice Applied promotions: FREE International Shipping

SHOPPING GUIDE

Use of Site

Supported environment of this site is Internet Explorer 9.0 or higher / Edge 21 or higher / Firefox 43 or higher / Safari 5.1 or higher / Chrome 45.0 or higher.
Please use it after the setting of JavaScript is enabled. For the pages with personal information on this site, SSL (communication utilizing encryption technology) is used.

Member Registration

You can view products and all other information on the site without registration, but registration is necessary to order the items.

Registration fee and all other subsequent admission fee, annual fee etc. are free.

Also, if you register your name, address, phone number from "Editing Member Information" page, you can save time for entering personal information and only ID and password is required when you order through online shopping.
In addition, we will irregularly distribute product information and benefit information such as announcement of sale.


Other Functions

  • Confirmation, modification and cancellation of registration information (Confirmation of your registered information)
  • Add billing and shipping destination
  • Changing password (You may change your registered password)

Method of Payment

We accept credit card and PayPal settlement.


Available credit cards:
VISA, MasterCard, JCB, AMERICAN EXPRESS, Diners Club
* The settlement process will be executed immediately when ordering for reserved items.

Shipping Charges & Fees

Products will be shipped by EMS.
Countries and rate of shipment are as follows.

AreaCountryShipping Rates
AmericaCanada28 US$
United States of America28 US$
AsiaChina18 US$
South Korea18 US$
HongKong18 US$
Taiwan18 US$
Singapore18 US$
EUUnited Kingdom28 US$
Germany28 US$
France28 US$
Italy28 US$
Spain28 US$
Netherlands28 US$
Sweden28 US$
Belgium28 US$
Portugal28 US$
Swiss28 US$
Luxembourg28 US$
Denmark28 US$
Ireland28 US$
Greece28 US$
Austria28 US$
Finland28 US$
OtherRussia28 US$
Australia28 US$

PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION.

Delivery time

The shipment will be made by EMS within 5 business days after receivable of the order.
* Pre-order orders are excluded.

Cancellation or changes of the order

Cancellation after order confirmed and change in contents of order cannot be received.

Returns and Exchanges

Returns and Exchanges of products shall be applied mutatis mutandis to the provisions of the following rules.

1. Returns and Exchanges of Defected products.

If there are defects or failures in the item purchased, the defective part will be checked and respond with the exchange or refund.

< Procedure >

  • Please contact customer support (customer@bigotre.com) within 7 days of receiving the products.
  • Please note that returning of the products after 8 days will not be accepted.
  • Refund will be made in case the same item is out of stock.

* Not accepting returns and exchanges for the products purchased through other sites, please contact the dealer of the purchased.


2. Returns and Exchanges of Non-defective products

Please note that we do not accept any returns and exchanges due to customer's convenience.

Contact Us

Inquiries about products are received by e-mail.
Please inquire from the following contact form.

Contact us from here