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Before Purchasing

  • ・For first-time users
  • Please read the terms of use here

    You must register as a member in order to purchase products on this website.
    If you wish to register as a member, please complete the registration procedures on theNew Member Registration Page
    *Your password is very important. Please choose a password that is difficult for others to guess.

  • ・For those who have shopped with us before
  • Please log in by entering the e-mail address and password you registered on the Login Page.

Cancellation or Exchanges

Cancellation after order confirmed and change in contents of order cannot be received.

Selecting Products

From the product detail page, please select a color and click the “Add to bag” button.
*Please note that the inventory of a product cannot be guaranteed even if it is in your shopping bag.

About Pricing and Payment

Customs duties and shipping charges are included in the product price. You may choose from of the following payment methods.

  • ・Credit card
  • ・PayPal

The settlement process will be executed immediately when orderingExchange rates are subject to change.

    ・Credit card
    Available credit cards

  • - VISA,
  • - MasterCard

About Product Delivery

  • ・Delivery service
  • Products will be shipped by DHL.

  • ・Delivery time
  • Shipment will be made by DHL within 3-5 business days after the order confirmation (Pre-order items are exception).

Returns and Exchanges

Returns and Exchanges of products shall be applied mutatis mutandis to the provisions of the following rules.

  • ・Returns and Exchanges of Defected products.
  • If there are defects or failures in the item purchased, the defective part will be checked and respond with the exchange or refund.


  • ・Please contact customer support (customer@bigotre.com) within seven days of receiving the products.
  • ・Please note that returning of the products after 8 days will not be accepted.
  • ・Refund will be made in case the same item is out of stock.
  • ※Please note that we are unable to accept returns if any of the following conditions apply.

    <Products that cannot be exchanged or returned>

  • ・Merchandise that is damaged, stained, wrinkled, or has an odor (including perfume) that are in a different condition than when delivered
  • ・Other signs of use that do not qualify as good quality.
  • ・Merchandise without tags or accessories
  • ・Merchandise that has been repaired or altered for the customer's convenience
  • ・Merchandise with a non-return policy stated in the product description
  • ・Merchandise purchased from other than our official online store.
  • *Products purchased from other than our official online store cannot be returned or exchanged directly. Please contact the retailer where you purchased the product.
    *We will not be able to accept your return or exchange without prior notice.

  • ・Returns and Exchanges of Non-defective products
    Please note that we do not accept any returns and exchanges due to customer's convenience.

About Cooling-Off Periods

“Cooling-off” is a system that applies to door-to-door sales.
Please note that there is no cooling-off system applicable to sales on this website as it is an online shopping service which customers access directly.

Order History

You can check the details of your past orders on the Order History Page.

Contact Us

Please contact Customer Support. (customer@bigotre.com)

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